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In relation to personal and employment goals, the Retail Merchandising/ Customer Service program offers a thorough investigation of the many skills and attitudes required in today's retail environment.

The program outline includes:

• Effective listening
• Interpersonal skills
• Critical thinking
• Co-working and teamwork
• The "5 Selling Steps"
• Exceptional customer service
• The challenging customer
• Merchandising
• Inventory control
• Advertising and pricing
• Cash register procedures
• Handling money and cash balancing

The Work Activity Centre has served to help adults in the community overcome employment obstacles. As varied as the individual, these obstacles could involve social, vocational, educational and personal elements. In general, all programs are designed to have a positive impact on attitudes, motivation and employability of clients.

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